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FAQ: FirstClass to PST Migration Services

What message attributes are included for converted content?
The migration process captures the following message fields:
  • To
  • From
  • Cc
  • Subject
  • Body
  • Attachments
  • Time/Date
Is there any limit to the number of messages that can be migrated?
There is no limit to the number of messages that can be migrated.

Is there any limit to the size of an account that can be migrated?
There is no limit to the size of an account that can be migrated. However, the PSTs we produce are limited to 2GB each.  For accounts larger than 2GB we therefore produce multiple PST files.  

Is there any limit to the size of messages that can be migrated?
We are able to migrate messages up to 200MB. Any messages larger than this will be skipped during the migration process.

Does the migration capture both inbound and outbound mail?
Yes

Does the migration capture mail filed in folders?
Yes.

Does the migration process capture mail filed in nested folders?
In preparation for the migration process we run a process to "flatten" the folder structure.  This ensures that all mail gets migrated, even for folders originally stored several layers down. For example, suppose you have a mailbox with the following structure:

Mailbox
 |--Finance
 |    |--2013
 |    |--2014
 |    |--2015

Prior to migration the FirstClass folders would be adjusted to:

Mailbox
 |--Finance
 |--Finance-2013
 |--Finance-2014
 |--Finance-2015

The "flat" folder structure is what gets created within the PST

Does the migration process capture the Internet address associated with FirstClass user names?
Yes, so long as the user account exists at the time of migration. We use the Internet address assigned on the Aliases field of the User Information Form, allowing your exported messages to show Internet Addresses for FirstClass users.

How quickly does mail get migrated?
Exact performance varies depending on account size, FirstClass hardware capacity and configuration.  In most environments we can migrate 100-200 accounts per day; sometimes more.

Will the export process work against a FirstClass Server running OS X?
Yes.  The FCAS and PST Generation tools need to be installed to a Windows server, which can connect to a host machine running under OS X, Linux, or Windows. Note that performance against OS X and Linux is slower than in a Windows environment, so timing may need to be considered for large migrations.

Do you have to provide the migration as a service, or can we just purchase the tool and do the migration ourselves?
We strongly recommend mail migration as a service rather than just providing the tool (although we can consider that if needed).  The reason is that the migration of mail is a one-time activity for you.  We've done this a bunch of times and have gotten good at knowing how to avoid pitfalls and doing the migration as efficiently as possible.  By providing this as a migration service we're able to significantly reduce your frustration and time, so you can focus on other aspects of your conversion.

Can you migrate conferences?
Yes, we can export messages in conferences and convert those to PST format.  Note that the migration process will only export messages, not uploaded files or objects of other types.

Can you migrate Contacts?
We can produce a .csv export of Contacts for each user if desired. Contacts are not incorporated into the PST file, but can be imported or opened by Outlook manually.

Can you migrate Calendars?
We can produce a .csv export of Calendars for each user if desired.  Calendars are not incorporated into the PST, but can be imported or opened by Outlook manually.

 How well does the migration process work with UTF-8 content in FirstClass?
Extended 8-bit characters work just fine in both message subjects and bodies.  32-bit characters come through fine in bodies, but are not supported in subject lines or for folder names.  Extended characters in subject lines or folder names are omitted in the exported content, or converted to similar ASCII characters.

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